A “Letter To Airline For Suggestion To Improve Mobile App Functionality” is a formal way to give feedback. You write it when you have ideas to make an airline’s app better. Passengers, frequent flyers, or tech-savvy users often write these letters.
Want to help your favorite airline improve their app? We’ve got you covered. This article shares letter templates and examples.
These samples will guide you. Easily write your own letter with our help. Make your voice heard and improve your travel experience.
Letter To Airline For Suggestion To Improve Mobile App Functionality
[Your Name]
[Your Address]
[Your Email]
[Your Phone Number]
[Date]
Customer Service Department
[Airline Name]
[Airline Address]
Subject: Suggestions for Improving the [Airline Name] Mobile App
Dear Customer Service Team,
I am writing to offer some suggestions for improving the functionality of the [Airline Name] mobile app. As a frequent flyer with your airline, I regularly use the app for booking flights, checking in, and managing my travel arrangements.
While I appreciate the convenience the app provides, I believe there are several areas where improvements could be made to enhance the user experience.
1. Enhanced Flight Tracking: Consider adding real-time flight tracking with more detailed information, such as the aircraft’s current location on a map and estimated time of arrival updates that are more frequent.
2. Improved Baggage Tracking: Integrating a baggage tracking feature within the app would allow passengers to monitor their luggage in real-time, reducing anxiety and improving transparency.
3. Personalized Recommendations: Implementing a feature that offers personalized travel recommendations based on past travel history and preferences would be a valuable addition.
4. Offline Accessibility: Enhancing offline accessibility by allowing users to view downloaded boarding passes and flight information even without an internet connection would be very helpful.
5. Streamlined Customer Support: Integrating a more direct and responsive customer support channel within the app, such as a live chat feature, would improve customer satisfaction.
I believe that implementing these suggestions would significantly improve the [Airline Name] mobile app and enhance the overall travel experience for your customers.
Thank you for considering my feedback. I look forward to seeing future improvements to the app.
Sincerely,
[Your Name]
How to Write Letter To Airline For Suggestion To Improve Mobile App Functionality
1. Crafting a Compelling Subject Line
The subject line is your initial foray. It must be succinct and immediately convey the letter’s purpose. Avoid vagueness; instead, opt for clarity and precision.
- Example: “Suggestion for Mobile App Enhancement – User Experience Improvement”
- Avoid: “Mobile App Feedback” (too generic)
2. The Salutation: Setting a Professional Tone
Begin with a salutation that exudes respect and formality. This establishes a professional rapport from the outset.
- Preferred: “Dear [Airline Name] Customer Service Team,” or “To Whom It May Concern,”
- Avoid: “Hey,” or “Hello” (too informal)
3. Introduction: Articulating Your Purpose
The introductory paragraph should unequivocally state your intention. Briefly introduce yourself as a user of the airline’s mobile application and mention your desire to offer constructive suggestions.
- “As a frequent flier with [Airline Name] and a regular user of your mobile application, I am writing to proffer some suggestions aimed at augmenting its functionality.”
4. Body Paragraphs: Detailing Your Suggestions
This section forms the crux of your letter. Each suggestion should be presented with clarity and supported by a rationale. Employ specific examples to illustrate your points.
- Suggestion 1: “Implement a real-time baggage tracking feature. This would assuage passenger anxieties regarding luggage whereabouts.”
- Suggestion 2: “Enhance the app’s navigation to streamline the check-in process. Currently, it feels somewhat labyrinthine.”
- Suggestion 3: “Incorporate a ‘compare flights’ functionality directly within the app to facilitate more informed decision-making.”
5. Justifying Your Suggestions: Elucidating the Benefits
For each suggestion, expound upon the potential benefits to both the airline and its customers. Highlight how these improvements could lead to enhanced user satisfaction and operational efficiencies.
- “Implementing real-time baggage tracking would demonstrably reduce customer service inquiries and enhance overall passenger contentment.”
- “A more intuitive check-in process would minimize user frustration and potentially decrease wait times at airport counters.”
6. Maintaining a Constructive Tone
Throughout the letter, it’s paramount to maintain a constructive and affable tone. Even when critiquing aspects of the application, frame your comments as opportunities for improvement rather than outright condemnations.
- Instead of: “The app is terrible and unusable.”
- Opt for: “While the app offers certain functionalities, there is considerable scope for improvement in terms of user-friendliness.”
7. Closing: Expressing Gratitude and Anticipation
Conclude your letter by expressing gratitude for the airline’s time and consideration. Reiterate your hope that your suggestions will be given due consideration and express your willingness to provide further clarification if needed.
- Example: “Thank you for considering my suggestions. I trust that these recommendations will contribute to the continued refinement of your mobile application. I am available to elaborate further if required.”
- Closing Salutation: “Sincerely,” or “Respectfully,” followed by your full name.
Frequently Asked Questions: Mobile App Improvement Suggestions
We value your feedback and are committed to enhancing our mobile app. This FAQ section addresses common queries regarding submitting suggestions for improvement.
1. What information should I include in my suggestion letter?
Please provide specific details about the current functionality, the proposed improvement, and the potential benefits it would offer to users.
2. Where should I send my letter of suggestion?
You can typically find the appropriate contact information, such as an email address or mailing address, on the airline’s official website under the “Contact Us” or “Customer Support” section.
3. How long should my suggestion letter be?
Keep your letter concise and focused, ideally no more than one page. Prioritize clarity and directness in your communication.
4. Will I receive a response to my suggestion letter?
While we appreciate all suggestions, we may not be able to respond to every submission individually. However, all feedback is carefully reviewed and considered for future app updates.
5. What types of suggestions are most helpful?
Suggestions that address usability issues, enhance functionality, improve the user interface, or offer innovative solutions are particularly valuable.
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