A “Letter To Airline For Complaint About In-Flight Entertainment” is a formal way to voice your dissatisfaction. Maybe the screen didn’t work. Perhaps the movie selection was poor. This letter helps you seek compensation or express your disappointment.
Want to write this letter? Don’t worry! We’ve got you covered.
This article provides templates and examples. Use our samples to craft your perfect complaint letter. Make your voice heard with ease.
Letter To Airline For Complaint About In-Flight Entertainment
Dear [Airline Name] Customer Service,
I am writing to express my disappointment with the in-flight entertainment system on flight [Flight Number] from [Departure City] to [Arrival City] on [Date].
The system was not working for a significant portion of the flight. When it was working, the selection of movies and TV shows was limited. This significantly impacted my travel experience.
I request that you investigate this issue and consider compensating me for the lack of entertainment.
Sincerely,
[Your Name]
How to Write Letter To Airline For Complaint About In-Flight Entertainment
Subject Line: Grab Their Attention
- Be specific. Instead of a generic “Complaint,” try: “Complaint: In-Flight Entertainment Malfunction – Flight [Flight Number] – [Date]”.
- Use keywords. Include words like “malfunction,” “entertainment,” and “flight number” to ensure it reaches the correct department.
- Keep it concise. Aim for under 10 words. Brevity is the soul of wit, and in this case, the soul of getting your complaint addressed.
Salutation: Start Respectfully
- Use a formal greeting. “Dear [Airline Name] Customer Service” is a safe bet.
- Avoid using a specific name unless you know it. “To Whom It May Concern” is also acceptable, though less personalized.
- Maintain a professional tone. This isn’t the time for colloquialisms.
Introduction: Set the Stage
- Clearly state your purpose. Begin by saying you are writing to complain about the in-flight entertainment.
- Provide context. Include your flight number, date of travel, and seat number. This minutiae helps them locate your booking.
- Briefly summarize the issue. One or two sentences outlining the problem will suffice.
Body: Detail the Grievance
- Be specific about the malfunction. Was the screen non-responsive? Did the audio cut out? Were the movie selections limited?
- Explain the impact. Did the lack of entertainment cause undue boredom or distress, especially on a long-haul flight?
- Avoid hyperbole. Stick to the facts and resist the urge to exaggerate. A measured tone is more persuasive.
- Mention any attempts to resolve the issue during the flight. Did you alert a flight attendant? What was their response?
Desired Resolution: What Do You Want?
- State your desired outcome. Are you seeking a partial refund, frequent flyer miles, or simply an acknowledgment of the issue?
- Be reasonable. Demanding a full refund for a minor inconvenience might be perceived as churlish.
- Frame your request as a matter of customer satisfaction. Emphasize that resolving the issue will maintain your loyalty.
Closing: End on a Positive Note
- Express your expectation of a prompt response. “I look forward to your expeditious reply and a resolution to this matter.”
- Thank them for their time and consideration. Gratitude, even in complaint, leaves a better impression.
- Use a formal closing. “Sincerely” or “Respectfully” followed by your full name.
Contact Information: Make it Easy to Reach You
- Provide your full name, address, phone number, and email address.
- Double-check for accuracy. Ensure all information is correct to facilitate communication.
- Consider including your frequent flyer number for easier identification.
Frequently Asked Questions: In-Flight Entertainment Complaint Letters
This section addresses common queries regarding complaint letters to airlines concerning in-flight entertainment (IFE) issues. Understanding the process can help ensure your complaint is effectively communicated and addressed.
What details should I include in my complaint letter?
Be specific about the flight details (date, flight number, route), the nature of the problem with the IFE system, and the impact it had on your experience. Include your booking reference and contact information.
Who should I address the complaint letter to?
Address the letter to the airline’s customer relations or customer service department. You can usually find the correct address on the airline’s website under “Contact Us” or “Customer Support.”
How long should I wait for a response from the airline?
Allow the airline 2-4 weeks to respond. If you haven’t heard back after a month, consider sending a follow-up email or letter referencing your original complaint.
What kind of compensation can I expect for IFE issues?
Compensation varies depending on the severity of the issue and the airline’s policy. It may include frequent flyer miles, a partial refund, or a voucher for future travel.
What if the airline doesn’t resolve my complaint satisfactorily?
If you’re unsatisfied with the airline’s response, you can escalate the complaint to a consumer protection agency or an aviation regulatory body in your region.
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