A “Letter To Airline For Price Match Request” asks an airline to match a lower fare. You write it when you find a cheaper flight elsewhere. You want the airline to honor that lower price.
We know writing letters can be tough. That’s why we’re here to help. We will give you ready-to-use templates.
This article offers samples of price match request letters. These samples make writing your own letter easy. Use our examples to get the best deal on your flight.
Letter To Airline For Price Match Request
[Your Name]
[Your Address]
[Your Phone Number]
[Your Email Address]
[Date]
[Airline Name]
[Airline Address]
Subject: Price Match Request – Booking Reference [Your Booking Reference Number (if applicable)]
Dear [Airline Name] Customer Service,
I am writing to request a price match for a flight I am interested in booking, or have already booked (booking reference: [Your Booking Reference Number]).
I found a lower price for the same flight itinerary on [Website/Agency Name] for [Price]. This price includes the same flight numbers, dates, times, cabin class, and baggage allowance as the flight offered on your website, which is currently priced at [Airline’s Price].
I have attached a screenshot/link ([Link to the cheaper flight, if available]) as proof of the lower price.
I would appreciate it if you could match the lower price of [Price]. If a price match is not possible, I would like to understand why.
Thank you for your time and consideration.
Sincerely,
[Your Name]
How to Write Letter To Airline For Price Match Request
Subject Line: Capturing Attention Immediately
- Be succinct; eschew ambiguity.
- Employ keywords such as “Price Match Request” and your booking reference number.
- Example: “Price Match Request – Booking Ref: ABC123 – [Your Name]”
Salutation: Setting a Respectful Tone
- Address the airline appropriately.
- “Dear [Airline Name] Customer Service,” is a safe bet.
- If you have a contact person, use their name: “Dear Mr./Ms. [Last Name],”
Introduction: Concisely State Your Purpose
- Clearly articulate that you are requesting a price match.
- Provide your booking reference number and flight details (dates, origin, destination).
- Example: “I am writing to request a price match for booking reference ABC123 for a flight from New York to London on July 20, 2024.”
Body Paragraph 1: Detailing the Price Discrepancy
- Specify where you found the lower price (name of website or travel agency).
- Indicate the lower price and the currency.
- Include a link or screenshot as evidence; substantiate your claim.
- Example: “I found the same flight on CheapFlights.com for $800 USD, whereas I paid $1000 USD through your website.”
Body Paragraph 2: Reinforcing Your Loyalty and Expectations
- Briefly mention your loyalty to the airline, if applicable.
- Clearly state your expectation: a price match to the lower fare.
- Suggest a desired resolution: a refund or a credit towards future travel.
- Example: “As a frequent flyer with [Airline Name], I would appreciate it if you could honor a price match to the lower fare. I would be amenable to receiving a refund of the difference or a credit for future travel.”
Closing: Expressing Gratitude and Anticipation
- Thank the airline for their time and consideration.
- Reiterate your contact information (phone number and email address).
- Express your anticipation for a favorable resolution.
- Example: “Thank you for your time and consideration. You can reach me at 555-123-4567 or email@example.com. I look forward to your positive response.”
Sign-off: Maintaining Professionalism
- Use a professional closing.
- “Sincerely,” or “Respectfully,” are appropriate.
- Type your full name, followed by your signature if sending a physical letter.
- Example: “Sincerely, [Your Full Name]”
Frequently Asked Questions: Airline Price Match Requests
This section addresses common inquiries regarding price match requests submitted to airlines. Understanding the process can help ensure a smoother and more successful outcome.
What information should I include in my price match request letter?
Your letter should include your booking details, the lower price you found (including the source), and a clear request for a price match.
How long does it typically take for an airline to respond to a price match request?
Response times vary, but it generally takes airlines between 7 to 14 business days to process price match requests.
What are the common reasons for an airline to deny a price match request?
Reasons include the lower price being unavailable, not meeting the airline’s terms and conditions, or being from an unapproved source.
Can I request a price match after I have already booked my flight?
Yes, you can request a price match after booking, but it is subject to the airline’s specific policy and availability.
Where can I find the airline’s official price match policy?
The airline’s price match policy is usually found on their website, often in the terms and conditions or customer service section.
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